POLICIES
RETURN & REFUND POLICY
We accept returns or exchanges within 10 days of the date of delivery on regular priced merchandise, for store credit only. The item must be returned in the same condition that it was received (unworn, unwashed, unaltered, with tags attached.) Exchanges will only be made if the item is available at the time of receiving the return. Credit will be minus the shipping costs plus a 10% restock fee.
*Customers will be responsible for paying shipping costs to return the order. Shipping costs are non-refundable.
Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:
• Boutique
• Jewelry
• Headbands & Hats
• Mystery Bags
• Warehouse/ Semi-Annual Sale items
• Promotional Sales greater than 30% off
• Items Marked Final Sale
DAMAGED ITEMS
Oak + Ollie checks each item thoroughly before shipping. If you receive an item that is damaged, please notify us within 3 days of receiving your order by emailing oakandolliebamboo@gmail.com with "Damaged" and the order number in the subject line. Please include a photo of the damaged item.
Restocking Fee: In the event you need to cancel an order, which has not yet begun processing, a restocking fee of 15% will apply (this does not include the ROUTE INSURANCE. That is non refundable). At the time you place your order, we are charged a transaction fee and a processing fee. In the interest of fairness, if you need to cancel your order because of an error on your part, you will remain responsible for that fee.
*Customers will be responsible for paying shipping costs to return the order. Shipping costs are non-refundable.